It transpires that the Sandal BMW dealership computers are not able to update the E65 7 Series vehicle.  Once BMW gmbh got involved, a code was delivered to the dealer who was then very quickly able to program the car….

What confuses us is that the car has been there before so does this mean that the car has never been programmed successfully by them…..????

At least the whole episode knocked somewhere in the region of £350 off the bill – but then, we have been without the 7 for over a week I suppose 🙁 GREAT to get it back