PC Support

Vicky noticed an £8.00 charge on the credit card a couple of months ago and simply assumed it was something that Simon had bought, questioned him about it and he didn’t recall what it was. It didn’t come up during filling in monthly expenses and so got forgotten about.

Then a couple of days ago Vicky noticed another such charge on the credit card so googled the company and it transpires it is a regular issue with people buying hardware from Curry’s or PC World. 

It seems that they have an extra technical support option available on many of the things that they sell in store and that apparently they offer this support to unsuspecting punters at the time of tranascting the purchase. 

When Simon rang the company today it became quickly obvious that this was for a DELL laptop that was purchased in advance of Christmas last year and that the charges started roughly one month later. Accordingly they give one month free of charge and because they have your payment details from the otiginal purchase, they can easily just crack on taking monthly payments from you. There is no official contract and it appears that often the sales guys in the tills simply automatically enroll customers in to this service without mentioning it – I guess they receive a nice little commission each time they “sell” the cover.

Well a ten minute call and we should be expecting the £40 back in 10 to 14 days and the “contract” is now cancelled.

Handy little earner that 🙁

Think we might never buy from Curry’s / PC World again !!!

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